Shipping policy

Order Processing

Please note that the typical processing time for orders is usually between 1 to 2 weeks unless specified otherwise. While we strive to process orders as quickly as possible, during peak periods such as product launches and holidays, it may take longer for orders to be fulfilled. In such cases, processing times may extend up to 3 weeks.

Estimated Delivery (does not include processing times)

Destination

New Zealand 3 - 7 business days after shipment

Australia 2 - 4 weeks after shipment

International / Overseas 2 - 9 weeks after shipment

Order Tracking

New Zealand orders are accompanied by a tracking number, which will be sent to you via email once your shipping label is printed.

Please note that we are not responsible for lost or stolen packages. Please get in touch with your local courier for assistance, and feel free to reach out to us for any information you need.

International Orders

Tracked shipping information will be provided during checkout. Please inform us beforehand if you require express service, as this will incur additional charges.

It is the customer's responsibility to cover any customs or import taxes that may apply. Please note that in the event of customs-related delays, the store will not be able to refund any shipping and handling fees if the package is declined due to customs fees.

As the customer, you are responsible for any duty, customs, or VAT charges that may apply to your purchase. This includes any processing and service fees related to these charges. You are responsible for paying these fees at your own expense, as they are not included in the item's price or shipping fee. Please make sure to remit these fees to your local customs office to avoid any delays or issues with your order.

Your delivery time may be delayed by 1-2 weeks due to VAT and customs processing by your national agency.

Any requests to falsify customs information will be ignored - we always mark packages at their retail value. No returns will be issued over customs disputes.

Suppose your package is returned to us due to unpaid customs. In that case, you can either pay for re-shipment or refund your order minus the original shipping charge and processing fees on the transaction.